EGS provides continuous performance monitoring of client's environments 24x7. We monitor IT components and transactions for specific events, threshold violations and errors/faults, based on pre-defined metrics. Our remote monitoring service automatically notifies the customer or designated service provider when events defined by the customer meet an established threshold.
Our clients have the option of choosing how problems are resolved and who is responsible for solving them. Notification includes an escalation and tracking process as determined by our clients.
EGS's remote infrastructure management solution goes beyond the norm to include proactive problem identification and resolution. Built-in root-cause analysis helps to identify and automatically fix potential problems before performance is affected. Our remote infrastructure management solution automatically carries out our client’s pre-defined instructions to fix problems without our clients human intervention. EGS's remote infrastructure management solution can also automatically dispatch on-site service providers to address high priority issues. By automating corrective actions, IT organizations decrease problem resolution time and improve system availability.